Holiday Advice

We're ABTA registered and ATOL protected

Whatever happens, your money is always safe

We know – especially now – that you want to book your holiday with more confidence.

At , we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL). We’re also members of the Association of British Travel Agents (ABTA).

What does this mean for you?

Unlike many other travel companies, we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds once you’re back home from holiday.

ATOL number: 11806

ABTA number: P8283, Y6720

Low deposit holidays with no hidden fees

We don't think you should pay extra for low deposit holidays. Many other travel companies have hidden fees, which aren't included in the final price.

With us, the price you see at the time of booking will be the price you pay. Even if you choose a low deposit.

Our customer promise

TravelRide

24/7 holiday support

If you need help while you're out on holiday, you can speak to us on the phone 24/7. So you can rest easy knowing that you get the support you need, when you need it
TravelRide

Low deposit holidays, no fees

Many other travel companies have hidden fees, which aren't included in the final price. With us, the price you see is the price you’ll pay - even with low deposit holidays starting from £25pp
TravelRide

ATOL protected

We ring fence your money in a secure trust account, so your funds are always safe. We’re also proud ABTA members unlike many other travel companies

Blog

Pack Like a Pro: Navigating Cabin Bag Restrictions

The thrill of a bargain break can swiftly sour when faced with a baggage conundrum. Fear not, this guide will equip you to navigate the maze-like world of carry-on constraints and checked baggage options.

Pack Like a Pro: Navigating Cabin Bag Restrictions

The thrill of a bargain break can swiftly sour when faced with a baggage conundrum. Fear not, this guide will equip you to navigate the maze-like world of carry-on constraints and checked baggage options.

Frequently asked questions

Airline Check-in 17

Can I check-in at the airport?

Do I need to check-in online for my flight?

How do I check-in for my Aer Lingus flight?

How do I check-in for my British Airways flight?

How do I check-in for my Corendon flight?

Airline Flight Extras 21

Are in-flight meals included?

Can I remove my baggage after I have booked?

Can I remove or change my pre booked seats after I have booked?

Have I pre booked my seat?

How do I add baggage and pre book seats with Aer Lingus?

Amendments 4

Can I amend my holiday?

Can I change a name on my booking?

How do I change a Ryanair flight?

Will I be charged if I amend my holiday?

Booking 9

Can I add on a special request?

Can I get help finding the right holiday?

Can I make a group booking?

How can I get a copy of my documents?

How do I book with an unborn baby?

Cancellations 4

Do I get a refund if travel restrictions change?v

How do I cancel a Ryanair flight?

How do I cancel my holiday?

How much will cancellation charges be?

Complaints 4

How can I chase a response to my complaint?

How do I make a complaint when I'm back from my holiday?

I want to claim for a flight delay

I'm not happy with the outcome of my complaint?

Contacting us 5

How can I "Chat" with you?

How can I get support?

How do I contact you?

How do I make a complaint when I'm back from holiday?

What if I'm on holiday and need support?

Flights 10

An airline has suggested that my booking with Thomas Cook is unauthorised?

How do I add my passport details to my booking?

How do I get assistance for my flight?

I can't view my Ryanair booking on their website?

I want to claim for a flight delay

Financial protection 2

How and when do I get my ATOL certificate?

Is my holiday financially protected?

General queries 9

An airline has suggested that my booking with Thomas Cook is unauthorised?

Can I book a holiday without a valid passport?

I have reduced mobility, how do I know if a hotel is suitable?

I would like to work for Thomas Cook?

I’ve had a suspicious email how do I know it’s real?

Insurance 16

Can I add travel insurance to my holiday?

Do I need travel insurance?

I have (or have had) a medical condition, will my insurance cover this?

I live with my partner, but we're not married, are we still eligible for a couple or family policy?

I want to take a break for over three weeks, will this be covered under your Annual policy?

Manage My Booking 2

How do I manage my booking?

I can't find my booking reference?

My Account 10

How can I create a wishlist in My Account?

How can I share my wishlist in My Account?

How do I add my booking to My Account?

How do I create an account for My Account?

How do I get my tickets?

See all 10 articles

Passport, visas and travel advice 4

How can I find out if it's safe to travel?

How long does my passport need to be valid for?

Where can I find travel advice?

Will my EHIC still work?

Payments and refunds 14

Are my card payments secure?

Can I change the date of my payment?

Can I pay by bank transfer?

Can I pay for my holiday in monthly instalments?

Can I use my Thomas Cook holiday voucher to pay for my holiday?

Price match 2

vHow do I qualify for the Price Match Guarantee criteria?

What is your Price Match Guarantee?

Ryanair 6

Can I change my unique email address with Ryanair?

Do I need a password to verify my Ryanair booking?

Help claiming a refund from Ryanair?

How do I check in for my Ryanair flight?

Where can I find my unique email address for Ryanair?

Supplier queries 5

Are there different terms and conditions for each supplier?

If there's a significant change, how much notice will I have and what are my options?

What does 'insignificant change' mean?

What's a 'significant change'?

When you talk about 'suppliers', what do you mean?

Supplier terms and conditions 2

How can I find my supplier terms and conditions?

are the terms and conditions for my supplier?

Thomas Cook terms and conditions 4

I'm not a UK or Irish resident. Can I book with you?

What is a multi-contract package?

Where can I find your booking terms and conditions?

Where can I find your privacy policy?

Transfer information 11

Are transfers included in my holiday?

How can I add or remove a transfer on my booking?

vHow do I find my return pick up time?

How do I locate my transfer?

What is a private premium car transfer?

Travel Money 3

Can I buy travel money with Thomas Cook?

How do I get a travel money card?

I need help with my Forex Thomas Cook India card?

Sign up for news and great offers!

Animal welfare guidelines

We love seeing animals on holiday, from elephants in the wild to playful dolphins in the ocean, encountering animals we don’t get to see at home reminds us how special - and sometimes fragile - the world is.

At the same time, we understand that our customers want to ensure that the animals they see are well taken care of. That's why we are proud to be able to say that we only work with reputable tour companies and attractions that prioritise the welfare of their animals. We want to give our customers the confidence to book excursions and visit venues, knowing that the lives of these creatures are protected and taken seriously.

We're committed to providing our customers with an experience that is both enjoyable and responsible. That’s why our guidelines take their lead from ABTA's own policy. We are clear that based on the evidence from leading organisations that we won’t sell attractions with captive orcas (killer whales) or cetaceans (e.g. dolphins). There are many excellent ways to experience these animals in their natural habitats and we know that our customers love doing so.

We also review our approach regularly to ensure we follow the latest recommendations and guidance. All our listed attractions adhere to these high standards. We work with external partners to continuously monitor and assess these venues. If customers have any concerns about attractions they have visited, we want to hear from them. The ABTA guidelines are based on the principles of the Five Domains Model – the most widely accepted model of animal welfare. The five domains are nutrition, physical environment, health, behavioural interactions, and mental state.

Attractions that meet our standards:

- Horse, camel, donkey riding – domesticated animals in well-supported and nurturing environments

- Zoos, aquariums, safari parks that meet our high standards - you can read more about those attractions that meet the highest international standards based on World Association of Zoos and Aquariums here: https://www.waza.org/members/waza-members/

- Whale/ dolphin watching experiences in the wild where there is no interaction

- Safaris and other responsible tours observing animals in their natural habitats

Attractions that we won't sell:

- Elephant riding

- Swimming with dolphins or pigs where there is interaction

- Any attraction that has captive orcas (aka killer whales) and other dolphins or whales

- Encounters that involve touching animals where the animal is unable to move freely away

- Bull fighting, bull running

- Any rodeo events

- Any animals involved in begging or performances

- Any feeding of wild animals that is not instigated by the animal

Wildlife-watching guide:

In compiling this policy we have worked closely with PETA and included below is guidance from the organisation on wildlife watching tours.

Wildlife-watching tours on land can offer a rewarding way to see animals in their natural environment, and some operators may also support local conservation projects. But bear in mind that tours in popular tourist hotspots can have a negative impact on wild animals. To minimise this, choose an experience that treads lightly on the environment. Keep a respectful distance from wild animals, keep noise to a minimum, stick to dedicated walking trails, do not feed or touch animals, do not try to take a selfie with them, and keep the natural environment clean and litter-free.

Marine wildlife–watching tours using boats can disturb the hunting, reproduction, and feeding habits of animals in their natural habitat. It is a privilege to see dolphins, seals, sharks, and other sea animals in the wild. Lower-impact options include paddle boarding, kayaking, and careful and responsible snorkelling. If you do choose a boat tour, go with an operator that supports marine-animal conservation and research. Take care to minimise the impact on animals by not going on a tour in a busy area. This will reduce noise-related stress to whales and dolphins and keep diesel pollution of marine waters to a minimum.

Booking tours, activities and attractions:

Want to turn your holiday into something unforgettable? Bring your trip to life with one of these unmissable experiences.

Our Services

Packages

Contact Info

  • B2B Main Office & Branch Office (Retails on the Ajman ):
    I-SH/R 10, P1 / Block I, Ground Floor, Saih Shuaib 2, Dubai Industrial City, Dubai, U.A.E

  • B2B Main Office & Branch Office (Retails on the Ajman ):
    Office No.707,Block No. 1,Falcon Tower, AI Rashideya-2, Ajman, U.A.E

  • (06) 704 6840
  • info@heritagecarnival.com
  • www.heritagecarnival.com
Copyright © 2022 Heritage Carnival Tourism LLC All Rights Reserved
Website Designed by Technobizzar